Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Address
304 North Cardinal
St. Dorchester Center, MA 02124
Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM
Today a customer told us that he requested us to hold on to the cosmetic paper tube box order, which was placed two days ago. The first time we received the notice from the customer, we immediately communicated with the production department to verify if the paper tube cosmetic packaging order had finished the printing. Luckily, the cosmetic paper tube order was suspended smoothly without additional costs.
Based on the principle of making the customer’s request the priority, as a reliable paper tube cosmetic packaging factory, we will do our best to achieve every customer’s request without increasing the cost. Still, some situations are not controllable, so under what circumstances can the factory accept changes without additional charges? This requires a detailed understanding of the printing process. Only some processes can accept changes with additional costs.
If the printing file needs to be modified, the production lead time of paper cosmetic tubes is usually about 20 days. To have enough time for the later processes, the paper cosmetic tube box factory will usually complete the printing steps within a week of the order confirmation. So, if requesting changes to the printing files, the latest is to inform within 2-3 days after the order confirmation. Once the printing is completed, you can only reprint. This will result in a high cost, including paper costs and printing costs.
I remember one customer who found that he had placed the wrong order quantity. The correct quantity of the product packaging box is 5,000pcs. However, he wrote 50,000pcs on the PO. He found this mistake during the packaging box order process. However, all the raw materials had arrived, and the customer was very anxious. To help the customer solve this problem, the factory immediately held a meeting and finally used the extra material ordered in another customer’s gift box order. Even though it caused some material waste due to the different sizes of the gift box, it finally solved the customer’s problem.
As the printing position will be different for different paper cosmetic tubes, so it is conceivable that if it is the size that needs to be modified, If the printing work has been completed, unless the cosmetic packaging size is changed to a small way that does not affect the location of the printed content, then this modification will also incur additional costs.
Sometimes the customer will ask to modify the surface finish in the middle of the paper tube cosmetic packaging order. If the product has just finished printing and is still waiting to enter the following process, then such a modification will not cause waste. Generally, the product will begin production on the second to third day after the cosmetic paper tube is finished printing. Of course, if a new process is added, then there will be additional costs incurred for the new process.
Customers sometimes ask to change the original product packaging, such as carton packaging directly into the container out of the request to change with a pallet. In this case, we only need to buy additional pallets of goods on the line, no other costs.
Only some modifications will incur additional costs. At the same time, the change in the middle of the paper cosmetic tube process can also cause delivery delays, so we should avoid modification in the production process of the paper tube cosmetic packaging. So how do we prevent this situation?
The final printed drawing must be checked several times and sent to the customer for check. As an experienced cosmetic product packaging factory, before the cosmetic box is printed, multiple people will review the documents and give the guests a copy of the final drawings for confirmation to avoid mistakes better.
Some errors occur due to the file opening, so we will ask the customer to send two formats of files, JPG and PDF so that the factory can better check whether the drawings are consistent with the customer’s side of the opening.
Based on our experience, more than 90% of the errors occur in the case of direct production of large goods without the production of samples, so we will ask the guests to make samples before making cosmetic paper tube box orders.
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